Tag Archives: Gwen Baker

Operations and Decision-Making in a Crisis: A Q&A With Bellwether’s Gwen Baker

At Bellwether, we’re responding to the COVID-19 reality alongside our clients and partners — while helping them address the situation we all face. 

Many leaders are asking about how they can steer their organizations honestly and transparently during these turbulent times. What adjustments or adaptations to organizational operations are necessary? 

Quote from Bellwether Education Partners' Chief Operating Officer Gwen Baker: "A lot of people will think process is just bureaucracy — you’re trying to control something you can’t control. But putting systems in place, or relying on existing systems, will prevent you from wasting time when you don’t have any spare time."

As Bellwether’s Chief Operating Officer, Gwen Baker has been sending regular communications to our team about policy changes in light of COVID-19, but also encouraging us to have grace for ourselves and one another. I chatted with Gwen to learn more about being an organizational leader in this time of crisis.

This conversation has been edited for length and clarity.

As Bellwether’s lead on operations, what things are currently on your mind regarding systems and decision-making?

The thing I really hold on to is the importance of process. A lot of people will think process is just bureaucracy — you’re trying to control something you can’t control. But putting systems in place, or relying on existing systems, will prevent you from wasting time when you don’t have any spare time. If you have a process that works, it allows you to put your brain power behind things that really need your attention. Continue reading