Tag Archives: human-centered design

Story-driven Education Reform — That Doesn’t Burden the Storyteller, Part Two

As I recently wrote, I’ve spent the last two years leading a body of work here at Bellwether that focuses on the experiences of young people most affected by education fragmentation. These students are served by multiple public systems, change schools frequently, and may not have a single consistent adult to help them navigate a complex web of services and programs. 

Our team has interviewed dozens of people directly impacted by these systems. While existing story collection efforts often require struggling people to be vulnerable in front of powerful strangers — which can sometimes cause unintended harm — we were committed to doing things differently. 

Check out this behind-the-scenes footage to hear more from me on our approach: 

Here are six key strategies we used to collect digital story materials while minimizing the burden on the storytellers:

Continue reading

Design Convenings You’d Actually Want to Attend


via GIPHY

It’s an unfortunately familiar story. You’re invited to a convening on a topic that you’re interested in. When you get the agenda, you notice that the day starts with an 8 a.m. breakfast and keynote speaker, which wouldn’t be so bad if it wasn’t 5 a.m. your time. After that it’s back-to-back sessions, some of which are good. In the others, the topics aren’t relevant or facilitation is shoddy. A working lunch, reception (with speaker), and dinner are all mandatory, forcing you to choose between skipping out for a break, catching up with colleagues, or giving away every minute of your day to the organizers. When you get back to your office and reflect on the experience, you want to connect what you’ve learned to your daily work but “135 unread emails” is screaming out in bold font.

Why does this happen? The impulse to program every minute of every day surely stems from the desire to take advantage of the unique time together, but it often ends up backfiring. People check email, skip out on sessions to talk with colleagues, or are too mentally and physically fatigued to fully engage with the content.

In a recent series of convenings I organized focused on increasing multiagency coordination and effectiveness, my team and I tried to design the kind of convenings we’d like to attend. That is to say, ones where the content was timely, relevant, and rich. The agendas took into consideration human needs such as movement, rest, and nourishment. The schedules balanced deep learning, reflection, peer-to-peer sharing, and direct application to daily work.

Here are five lessons that we’ve learned creating adult learning environments where critical work can get done: Continue reading

1.3 Million Students Are Homeless. What’s the Good News?

Federal data released earlier this month indicate that more than 1.3 million students enrolled in public schools during the 2016-17 school year were homeless. This represents a 7 percent increase in the number of homeless students over a three-year period and a 70 percent spike in the last decade.

These numbers are troubling for many reasons: Homelessness is associated with a host of challenging life outcomes, including difficulty staying in and graduating from school.

But there’s some potentially good news here. First, though tough economic conditions, high housing costs, and other factors likely led to real increases in the number of students experiencing homelessness, it’s likely that some of the increase is due to school districts simply getting better at identifying their homeless students. That’s a good thing. Schools can’t support students experiencing homelessness if they don’t know who they are.

Second, the data captured in this report only include those students who are enrolled in public schools. That means that all of the 1.3 million homeless students are still enrolled in school. Their attendance may well be spotty, but they haven’t dropped out. They are known to a set of adults who work in a system that can provide them with the academic support they need and can connect them to other services. That’s hugely important.

As my colleague and I have written, the education system can be a powerful through-line for young people experiencing homelessness or any other destabilizing life event. As the place where the vast majority of children go every day and interact with adults, schools provide a natural central point for connecting services that can support a child’s education and meet their other needs.

Want to learn more? We’ve written about the human-centered design policies and methods that take into account the real needs of students who experience disruptions to their educational trajectories. We’ve also addressed the promise of technology to support students in transition and launched a game to help build empathy and understanding about the challenges young people face as they navigate destabilizing events like homelessness, incarceration, or foster care placement.

Expand Your Ed Policy Toolkit with Human-Centered Design

Design Methods for Education Policy Website

Design Methods for Education Policy Website

In February, I released a white paper making the case that policy professionals can create better education policies by using human-centered research methods because these methods are informed by the people whose lives will be most affected.

Yesterday, we released a companion website (https://designforedpolicy.org/) that curates 54 human-centered research methods well-suited to education policy into one easy-to-navigate resource. We took methods from organizations like IDEO, Stanford’s Hasso Plattner Institute of Design, and Nesta and organized them by the phases of a typical education policy project. We included brief explanations of how each method might be applied to your current work.

To be sure, you probably already use some human-centered design methods in your work, even if you don’t think of them that way. Interviews and observations are commonplace and provide highly valuable information. What the design world brings is a mindset that explicitly and deeply values the lived experiences of the people who are most impacted by problems and an array of methods to capture and analyze that information. It also adds a heavy dose of creativity to the process of identifying solutions. And despite a common misconception, when done well, human-centered design methods are very rigorous, fact-based, and structured to root out assumptions and biases.

When combined, common policy analysis methods and human-centered design methods can result in a powerful mix of quantitative and qualitative, deductive and inductive, macro and micro, rational and emotional elements. Continue reading

Students Served by Multiple Systems of Care Deserve Better

At any given point in time, about 5 million kids are served in one or more of our nation’s child service agencies. These young people are living through traumatic and disruptive experiences ranging from homelessness to foster care placement to incarceration.

As I wrote in this piece nearly two years ago, these children are navigating a fragmented world of adults, programs, and agencies, often operating as the only central point among all of the services.

In our latest publication, Continuity Counts, Hailly Korman and I offer our recommendations for addressing this fragmentation and improving cross-agency coordination. However, our project differs significantly from most other policy papers because we approached our research using human-centered design. This means that we started by talking to the very people who are impacted by agency fragmentation: the children and youth served by these agencies. We also talked to the direct-care providers working in various agencies. The goal of these interviews was to better understand the needs, wants, and constraints of both the youth and the care providers, in order to build a set of recommendations that addresses the challenges they face.

Through our human-centered design approach, we identified two key levers for change: continuity of people and continuity of information. By identifying a single adult to operate like a child’s “chief of staff,” we can mitigate the need for a child to interact with a myriad of adults. By improving data collection, sharing, and storage, we can reduce the burdens on youth and their caregivers that result from missing or incorrect information.

The silos that exist among agencies did not appear overnight and will not disappear quickly. However, just because agencies have always operated in relative isolation from one another does not mean it must always be like this. Eliminating, or at least substantially reducing, the fragmentation that exists among schools, government agencies, nonprofits, and community-based organizations is possible with deliberate and concerted effort over a long period of time. And doing so is necessary if we ever hope to provide youth with a cohesive, streamlined system of support throughout their education trajectories.

Read our full report here or our op-ed in The 74 here.