Young people facing disruptions to their education need support and guidance to meet their goals. But too often, the systems meant to support young people at the toughest moments of their lives end up frustrating and burdening them as they navigate a complex bureaucracy. Leaders working within these systems can see the challenges young people face, but they get stuck, because creating change within and across large organizations is difficult.
A different approach to problem solving can help communities get unstuck within and across schools, nonprofits, and other child-serving organizations. This week, Bellwether released Designing From the Margins: Tools and Examples for Practitioners to Address Fragmentation and Build Equity Into Systems Design. The downloadable toolkit draws on Design Methods for Education Policy and is aligned with our Continuous Improvement in Schools Workbook, but is created specifically for local leaders who might be new to tackling human-centered design from start to finish. It includes tangible examples and facilitation strategies for collaborative problem-solving processes based on our work with communities across the country.
Designing From the Margins centers young people and families with the most serious and concentrated needs to make inclusive solutions for everyone. By taking this approach, problem solvers focus on equity from the start, and focus on the voices and perspectives of those experiencing problems directly.
Here are three ways schools, foster care systems, homeless shelters, and health care providers, among others, can use the toolkit:
1. Engage Young People and Families in Identifying Problems
What problems need solving right now? In order to answer this question, you should go to the people experiencing issues directly. This toolkit focuses on improving systems serving young people. In our work, we used techniques like empathy interviews to hear from young people about their experiences and unmet needs. We prioritized young people with severe disruptions in their lives and education, such as incarceration or homelessness, in order to hear how systems served (or failed) those with the greatest needs. The toolkit can help you create a plan to collect these perspectives and reflect on them in a structured and coherent way.
2. Structure a Collaborative Problem-Solving Process
Organizations serving young people often operate under great stress and uncertainty. This can make collaboration difficult. For example, a leader of a community nonprofit might consider another organization to be a competitor for funding or enrollment, rather than a potential collaborator serving overlapping groups of young people and families. The Designing From the Margins Toolkit gives tangible examples of ways to build a productive, cross-organizational working group that centers on the needs of young people, which includes building relationships among participants who might not work together frequently.
3. Plan for Better Implementation Through Monitoring and Continuous Improvement
Even great plans can fall victim to incomplete or insufficient implementation. The problem-solving cycle described in Designing From the Margins includes an emphasis on concrete implementation plans, with clear metrics and owners each step of the way, along with a framework for implementing continuous improvement cycles of monitoring and evaluation once solutions are put in place.